Our mission is to provide independent and ethical service of timely and high quality to stakeholders, delivered professionally with a focus on excellence.


  1. Operate Within Legal Mandates: Ensure all actions and decisions align with legal frameworks and mandates governing our operations.
  2. Maintain High Standards of Efficiency and Integrity: Uphold rigorous standards of efficiency and integrity in exercising institutional powers and responsibilities.
  3. Provide Adequate, Qualified, and Suitable Human Resources: Ensure the provision of skilled and suitable personnel to effectively serve local authorities and stakeholders.
  4. Effective and Efficient Service Delivery: Utilize efficient service delivery methods to consistently meet and exceed customer expectations.
  5. Tailor Schemes of Service to Local Needs: Develop and implement schemes of service that are responsive to the specific needs of local authorities and communities.
  6. Promote Environmentally-Friendly Practices: Adopt environmentally sustainable equipment and processes in our operations to minimize ecological impact.
  7. Ensure a Healthy and Safe Working Environment: Implement measures to maintain a safe and healthy workplace for all employees.

Core Values

To achieve our mission and objectives, we are committed to the following core values:

  • Independence: Operate autonomously and free from external influence in fulfilling our duties.
  • Ethical Conduct: Uphold principles of honesty, transparency, and accountability in all our actions.
  • Professionalism: Deliver services with expertise, dedication, and respect for stakeholders.
  • Excellence: Strive for the highest standards of performance and service delivery.
  • Customer Satisfaction: Focus on meeting stakeholder needs and expectations with responsiveness and effectiveness.


  • Legal Compliance: Regularly review and update practices to ensure adherence to legal requirements and best practices.
  • Capacity Building: Invest in training and development programs to enhance the skills and capabilities of our workforce.
  • Continuous Improvement: Implement feedback mechanisms and performance assessments to drive ongoing improvement in service delivery.
  • Environmental Responsibility: Adopt green technologies and practices to reduce our environmental footprint and promote sustainability.
  • Health and Safety Programs: Implement policies and initiatives to safeguard the well-being of employees and create a conducive work environment.


By adhering to these principles and pursuing these initiatives, we aim to be recognized as a trusted, independent, and ethical institution. Through our commitment to excellence, integrity, and service excellence, we contribute positively to the well-being and development of local authorities and stakeholders in Mauritius.